CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION RETURN TERMS

 GENERAL:

  1. IF YOU ORDER ELECTRONICALLY THROUGH THE WEBSITE YOU ARE USING, YOU ARE DEEMED TO HAVE ACCEPTED PRELIMINARY INFORMATION FORM AND THE DISTANCE SALES AGREEMENT.
  2. REGARDING THE SALE AND DELIVERY OF THE PRODUCT THEY PURCHASED, THE BUYERS ARE SUBJECT TO THE LAW ON THE PROTECTION OF THE CONSUMER AND THE PROVISIONS OF THE DISTANCE CONTRACTS REGULATION (RG:27.11.2014/29188) AND OTHER APPLICABLE LAWS.
  3. SHIPPING CHARGES SHALL BE PAID BY BUYERS.
  4. EACH PURCHASED PRODUCT IS DELIVERED TO THE PERSON AND/OR ORGANIZATION AT THE ADDRESS SIGNED BY THE BUYER, WITHOUT EXCEEDING THE LEGAL PERIOD OF 30 DAYS. IF THE PRODUCT IS NOT DELIVERED WITHIN THIS TIME, BUYERS MAY TERMINATE THE AGREEMENT.
  5. THE PRODUCT PURCHASED MUST BE DELIVERED COMPLETE AND COMPATIBLE WITH THE QUALIFICATIONS STATED ON THE ORDER, WITH DOCUMENTS SUCH AS WARRANTY CERTIFICATE, USER'S MANUAL, IF ANY.
  6. IN THE CASE OF THE SALE OF THE PURCHASED PRODUCT BECOME IMPOSSIBLE, THE SELLER MUST NOTIFY THE BUYER WITHIN 3 DAYS SINCE THE SELLER LEARNED OF THIS SITUATION, IN WRITTEN. THE TOTAL PRICE MUST BE RETURNED TO THE BUYER WITHIN 14 DAYS.

 

IF THE PRICE OF THE PRODUCT PURCHASED IS NOT PAID:

  1. SELLER'S OBLIGATION TO DELIVERY THE PRODUCT ENDS, IF THE BUYER FAILS TO PAY THE PRICE OF THE ITEM PURCHASED OR CANCEL IT IN THE BANK RECORD.

 

SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:

  1. AFTER THE DELIVERY OF THE PRODUCT, IF IT IS DETECTED THAT THE CREDIT CARD IS USED BY UNAUTHORIZED PERSONS, UNDESERVEDLY AND THE PRICE OF THE PRODUCT IS NOT PAID TO THE SELLER BY THE RELEVANT BANK OR FINANCE INSTITUTION, THE BUYER SHOULD RETURN THE PRODUCT WITHIN 3 DAYS AND THE SHIPPING EXPENSES WILL BE OWNED BY THE SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME FOR UNFORESEEN REASONS:

  1. IF THERE ARE FORCE MAJEURE CIRCUMSTANCES THAT THE SELLER CANNOT FORESEE AND THE PRODUCT CANNOT BE DELIVERED ON TIME, THE SITUATION IS NOTIFIED TO THE BUYER. THE BUYER MAY REQUEST THE CANCELLATION OF THE ORDER, REPLACEMENT OF THE PRODUCT WITH A SIMILAR PRODUCT OR DELAYING THE DELIVERY UNTIL THE OBSTACLE IS RELIEVED. IF THE BUYER CANCELES THE ORDER AND IF THE PAYMENT HAS BEEN MADE WITH CASH, THIS FEE IS PAID WITHIN 14 DAYS FROM THE CANCELLATION, IN CASH. IF THE BUYER HAS MADE THE PAYMENT BY CREDIT CARD AND CANCELS IT, THE PRODUCT PRICE WILL BE REFUNDED TO THE BANK AGAIN WITHIN 14 DAYS OF THIS CANCELLATION, BUT IT IS POSSIBLE THAT THE BANK WILL TRANSFER IT TO THE BUYER'S ACCOUNT WITHIN 2-3 WEEKS.

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

  1. THE BUYER WILL INSPECT THE GOODS/SERVICES SUBJECT TO THE CONTRACT BEFORE RECEIVING THEM; DENTS, BROKEN, TORN PACKAGING, ETC. DAMAGED AND DEFECTIVE GOODS/SERVICES WOULD NOT BE TAKEN FROM THE CARGO COMPANY. THE DELIVERED GOODS/SERVICES WILL BE CONSIDERED TO BE UNDAMAGED AND INTACT. THE BUYER MUST PROTECT THE GOODS/SERVICES CAREFULLY AFTER DELIVERY. THE GOODS/SERVICES SHOULD NOT BE USED IF THE RIGHT OF WITHDRAWAL IS TO BE USED. THE INVOICE MUST ALSO BE RETURNED WITH THE PRODUCT.

 

RIGHT OF WITHDRAWAL:

  1. THE BUYER MAY EXERCISE HIS RIGHT TO WITHDRAW FROM THE CONTRACT BY REFUSING THE GOODS WITHOUT ANY CIVIL AND CRIMINAL LIABILITY AND WITHOUT ANY JUSTIFICATION, PROVIDED THAT HE/SHE INFORMS THE SELLER VIA THE FOLLOWING CONTACT INFORMATION WITHIN 14 (FOURTEEN) DAYS FROM THE DATE OF DELIVERY OF THE PRODUCT PURCHASED TO HIM/HER OR TO THE PERSON/ORGANIZATION AT THE ADDRESS INDICATED.
  2. CONTACT INFORMATION FOR NOTIFICATION OF THE SELLER'S RIGHT OF WITHDRAWAL:

COMPANY

NAME/TITLE:

ADDRESS:

EMAIL:
PHONE NO:

FAX:

 

DURATION OF THE RIGHT OF WITHDRAWAL:

 

  1. IF IT IS A SERVICE THAT THE BUYER HAS PURCHASED, THIS 14-DAY PERIOD BEGINS FROM THE DATE OF SIGNING THE CONTRACT. THE RIGHT OF WITHDRAWAL CANNOT BE USED IN SERVICE CONTRACTS THAT HAVE BEEN STARTED TO PERFORM THE SERVICE WITH THE CONSENT OF THE CONSUMER BEFORE THE EXPIRATION OF THE RIGHT OF WITHDRAWAL PERIOD.
  2. THE COSTS ARISING FROM THE USE OF THE RIGHT OF WITHDRAWAL BELONGS TO THE SELLER.
  3. IN ORDER TO EXERCISE THE RIGHT OF WITHDRAWAL, IT IS NECESSARY TO NOTIFY THE SELLER IN WRITING BY REGISTERED MAIL, FAX OR EMAIL WITHIN A PERIOD OF 14 (FOURTEEN) DAYS AND THAT THE PRODUCT SHOULD NOT BEEN USED IN ACCORDANCE WITH THE PROVISIONS OF THE “PRODUCTS THAT CANNOT BE USED FOR THE RIGHT OF WITHDRAWAL” SET OUT IN THIS AGREEMENT.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

  1. THE INVOICE OF THE PRODUCT DELIVERED TO THE 3RD PERSON OR THE BUYER, (IF THE INVOICE OF THE PRODUCT TO BE RETURNED IS CORPORATE, IT MUST BE SENT TOGETHER WITH THE RETURN INVOICE ISSUED BY THE INSTITUTION WHEN RETURNING IT. ORDER REFUNDS, THE INVOICE OF WHICH IS ISSUED ON BEHALF OF THE INSTITUTIONS, WILL NOT BE COMPLETED UNLESS THE INVOICE FOR THE REFUND IS CANCELED.)
  2. THE RETURN FORM, THE BOX OF THE PRODUCTS TO BE RETURNED, THE PACKAGING, IF ANY, ALONG WITH THE STANDARD ACCESSORIES MUST BE DELIVERED IN FULL AND UNDAMAGED.RETURN ITEMS.

TERMS OF RETURN:

  1. THE SELLER IS OBLIGED TO RETURN THE TOTAL PRICE AND THE DOCUMENTS THAT PUT THE BUYER UNDER DEBT TO THE BUYER WITHIN 10 DAYS AT THE LATEST FROM THE RECEIPT OF THE WITHDRAWAL NOTIFICATION AND TO RECEIVE A REFUND FOR THE GOODS WITHIN 20 DAYS.
  2. IF THERE IS A DECREASE IN THE VALUE OF THE GOODS DUE TO THE BUYER'S FAULT OR IF THE REFUND BECOMES IMPOSSIBLE, THE BUYER IS OBLIGED TO COMPENSATE THE SELLER'S LOSSES AT THE RATE OF THE BUYER'S FAULT. HOWEVER, THE BUYER IS NOT RESPONSIBLE FOR ANY CHANGES OR DISRUPTIONS CAUSED BY THE PROPER USE OF THE PRODUCT OR PRODUCT DURING THE RIGHT OF WITHDRAWAL PERIOD.
  3. IN CASE OF FALLING BELOW THE CAMPAIGN LIMIT AMOUNT SET BY THE SELLER DUE TO THE EXERCISE OF THE RIGHT OF WITHDRAWAL, THE DISCOUNT AMOUNT USED WITHIN THE SCOPE OF THE CAMPAIGN IS CANCELLED.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:

  1. GOODS PREPARED AT THE BUYER'S REQUEST OR EXPRESSLY IN ACCORDANCE WITH PERSONAL NEEDS AND NOT AVAILABLE FOR RETURN, UNDERWEAR BOTTOMS, SWIMWEAR AND BIKINI BOTTOMS, MAKEUP PRODUCTS, DISPOSABLE PRODUCTS, GOODS THAT ARE IN DANGER OF RAPID DETERIORATION OR ARE LIKELY TO EXPIRE, PRODUCTS THAT ARE NOT SUITABLE FOR HEALTH AND HYGIENE TO BE RETURNED IF UNPACKED BY THE BUYER AFTER DELIVERY TO THE BUYER, PRODUCTS THAT MIX WITH OTHER PRODUCTS AFTER DELIVERY AND CANNOT BE DECOMPOSED BY NATURE, EXCEPT THOSE PROVIDED UNDER THE SUBSCRIPTION AGREEMENT, GOODS RELATED TO PERIODICALS SUCH AS NEWSPAPERS AND MAGAZINES, SERVICES PERFORMED INSTANTLY IN ELECTRONIC FORM OR NON-MATERIAL GOODS DELIVERED INSTANTLY TO THE CONSUMER, AS WELL AS AUDIO OR VIDEO RECORDINGS, BOOKS, DIGITAL CONTENT, SOFTWARE PROGRAMS, DATA RECORDING AND DATA STORAGE DEVICES, COMPUTER CONSUMABLES, IF THE PACKAGE HAS BEEN OPENED BY THE BUYER, REFUND IS NOT POSSIBLE IN ACCORDANCE WITH THE REGULATION. IN ADDITION, IT IS ALSO NOT POSSIBLE TO EXERCISE THE RIGHT OF WITHDRAWAL REGARDING THE SERVICES THAT HAVE BEEN STARTED WITH THE APPROVAL OF THE CONSUMER BEFORE THE EXPIRATION OF THE RIGHT OF WITHDRAWAL PERIOD IN ACCORDANCE WITH THE REGULATION.
  2. IN ORDER TO BE RETURNED, THEIR PACKAGING MUST BE UNOPENED, UNTESTED, INTACT AND UNUSED FOR THE FOLLOWING ITEMS: COSMETICS AND PERSONAL CARE PRODUCTS, UNDERWEAR PRODUCTS, SWIMWEAR, BIKINIS, BOOKS, REPRODUCIBLE SOFTWARE AND PROGRAMS, DVD, VCD, CD AND CASSETTES AND STATIONERY CONSUMABLES (TONER, CARTRIDGE, TAPE, ETC.)

DEFAULT STATUS AND LEGAL CONSEQUENCES

  1. THE BUYER ACCEPTS, DECLARES AND UNDERTAKES THAT HE/SHE WILL PAY INTEREST WITHIN THE FRAMEWORK OF THE CREDIT CARD AGREEMENT BETWEEN THE CARDHOLDER BANK AND THE BANK AND BE LIABLE TO THE BANK IN CASE OF DEFAULT IN THE CASE OF MAKING THE PAYMENT TRANSACTIONS WITH A CREDIT CARD. IN THIS CASE, THE RELEVANT BANK MAY TAKE LEGAL ACTION; MAY CLAIM THE COSTS AND ATTORNEY'S FEES TO ARISE FROM THE BUYER, AND IN ANY CASE, IF THE BUYER DEFAULTS DUE TO ITS DEBT, THE BUYER ACCEPTS, DECLARES AND UNDERTAKES THAT HE WILL PAY THE DAMAGE AND LOSS SUFFERED BY THE SELLER DUE TO THE DELAYED PERFORMANCE OF THE DEBT.

 PAYMENT AND DELIVERY

  1. YOU CAN MAKE A BANK TRANSFER OR EFT (ELECTRONIC FUNDS TRANSFER) TO ANY OF OUR BANK ACCOUNTS (TL).
  2. YOU CAN BENEFIT FROM ONLINE SINGLE PAYMENT OR ONLINE INSTALLMENT OPPORTUNITIES TO YOUR CREDIT CARD, WITH YOUR CREDIT CARDS ON OUR SITE. WITH YOUR ONLINE PAYMENTS, THE AMOUNT WILL BE WITHDRAWAL FROM YOUR CREDIT CARD AT THE END OF YOUR ORDER.